Refund Policy

Transparent and fair refund policy with clear timelines and procedures.

Last updated: August 11, 2025

Overview

At ICRAFT AI, we are committed to ensuring customer satisfaction with our AI-powered marketing solutions. This refund policy outlines the conditions and timelines for requesting refunds for our services.

All refund requests must be submitted within the specified timeframes outlined below.

Eligibility Criteria

  • Service not delivered as promised within agreed timeframes
  • Technical issues preventing proper service usage for more than 48 hours
  • Duplicate charges or billing errors
  • Service cancellation within the specified trial or grace period
  • Failure to meet documented service level agreements (SLAs)

Non-Refundable Services

  • Custom AI model training that has been completed
  • Generated content that has been delivered and approved
  • Consulting services that have been provided
  • Third-party integration costs and fees

Refund Request Process

  1. Submit Request: Contact our support team with your refund request
  2. Provide Information: Include order details, reason for refund, and supporting documentation
  3. Review Process: Our team will review your request within 2-3 business days
  4. Decision Notification: You'll receive a decision via email within 5 business days
  5. Processing: Approved refunds are processed according to our timeline

Refund Timeline

Trial Period Refunds

Request Window: Within 14 days of subscription

Processing Time: 3-5 business days

Service Issues

Request Window: Within 30 days of issue occurrence

Processing Time: 5-10 business days

Billing Errors

Request Window: Within 60 days of charge

Processing Time: 1-3 business days

Annual Subscriptions

Request Window: Within 30 days of purchase

Processing Time: 7-14 business days

Contact Information

Email Support

Primary contact method

support@redcapdigitalsolutions.com

Response time: 24-48 hours

Phone Support

For urgent matters

+91-8368550589

Mon-Fri: 9 AM - 10 PM IST

WhatsApp Live Chat

Real-time assistance

+91-8368550589

Mon-Fri: 9 AM - 10 PM IST

Support Ticket

For detailed issues

Submit via dashboard

Response time: 12-24 hours

Partial Refunds

In some cases, we may offer partial refunds based on usage and service delivery. These are evaluated on a case-by-case basis.

  • Prorated refunds for unused subscription periods
  • Partial refunds for incomplete service delivery
  • Credit towards future services instead of cash refund

Important Notes

  • Refunds are processed to the original payment method
  • Bank processing times may vary (3-10 business days)
  • International payments may take longer to process
  • Refund approval is subject to our terms of service
  • All refund decisions are final